Description
UserDeck provides customer support software that embeds into your WordPress website.
Features
Conversations
- A ticketing system to allow your customers to contact you through email and embedded widgets.
- Inline widget can be used as a contact form or a ticket portal to let users manage tickets from inside the WordPress control panel.
- Integrates with WordPress for authenticated sessions to track user name and email on tickets.
Learn more about Conversations
Guides
- A knowledge base widget that embeds inline to any page of your WordPress website.
- It inherits your theme’s design and blends right in.
- You can embed a collection, category, or a single article instead of an entire knowledge base.
- Your users will save time by finding answers to common questions through self service.
Screenshots
Installation
This section describes how to install the plugin and get it working.
- Upload the userdeck folder to your wp-content/plugins/ directory.
- Activate the plugin through the Plugins menu in WordPress.
- Go to the settings page.
- Connect to UserDeck.
- Choose one of the integration methods for Conversations or Guides on the page by either creating a new page or by adding to an existing page.
Reviews
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Contributors & Developers
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Changelog
1.1.8
- UPDATED: Compatibility with WordPress 5.8.2
1.1.7
- Fixed escaped fragment support after site changes
- Improved escaped fragment parsing of guide seo content
- Fixed bug during connect flow
1.1.6
- Fixed bug with empty content when fetching guide seo content
1.1.5
- Fixed bug with registering sitemaps with seo plugin if guide is not setup
- Changed removing plugin settings on uninstall instead deactivation
1.1.4
- Fixed bug with incompatible versions with the Yoast WordPress SEO plugin used for sitemap integration
1.1.3
- Fixed bug preventing conversations inline widget setup if mailbox wasn’t chosen
- Fixed bug showing random characters when rendering conversation overlay widget
1.1.2
- Added support for multiple Mailboxes and Guides
1.1.1
- Fixed bug during connect flow
1.1.0
- Added integration with Conversations
1.0.7
- Fixed bug with SEO support for Guide pages
1.0.6
- Added migrating all Guide pages shortcodes to post meta
1.0.4
- Switched from shortcodes to post meta to attach Guides to pages
- Added sitemap integration with the Yoast WordPress SEO plugin
1.0.3
- Added automated SEO support for Guide pages
1.0.2
- Switched to using SSL for connect flow on plugin settings page
1.0.1
- Improved connect flows on plugin settings page
1.0.0
- Initial release