Description
IMPORTANT: This plugin requires an account on AddToChat and connects to the AddToChat cloud service (https://api.addtochat.com) to provide AI chatbot functionality.
This plugin sends product catalog data, customer interactions (chat messages), and page context to the AddToChat API for AI processing. The chat widget (loaded from https://cdn.addtochat.com) is embedded on your storefront.
A free plan is available (50 conversations/month). No credit card required.
Turn visitors into customers with an AI sales assistant that knows your entire catalog.
AddToChat is a conversational AI chatbot purpose-built for WooCommerce stores. It goes beyond basic live chat — it understands your products, recommends the right items, adds them directly to the customer’s cart, and captures leads, all in natural conversation.
AI Product Recommendations
The chatbot understands customer intent and recommends relevant products from your catalog using semantic search and AI embeddings. It answers questions about sizing, materials, availability, and more.
One-Click Add to Cart
Customers can add recommended products to their WooCommerce cart directly from the chat window — no page reloads, no friction.
Automatic Catalog Sync
Your product catalog is automatically synchronized with AddToChat whenever you add, update, or remove products. Real-time webhooks keep everything in sync.
Knowledge Base
Add custom entries about shipping policies, return policies, FAQs, brand information, and more. The AI uses this context to give accurate, store-specific answers.
Email & Lead Capture
The chatbot captures visitor emails naturally during conversations, feeding them into your CRM for follow-up campaigns.
Full Feature List
- AI Product Recommendations — Semantic search across your entire catalog
- One-Click Add to Cart — Add products from chat without page reloads
- Automatic Catalog Sync — Real-time sync via WooCommerce webhooks
- Knowledge Base — Custom entries for shipping, returns, FAQ, brand info
- Email & Lead Capture — Natural email collection during conversations
- Contacts & CRM — Segments, conversation history, revenue attribution
- Bot Configuration — Name, tone (friendly/formal/expert), welcome message, business rules
- Widget Customization — Brand colors, position, display delay
- AI-Driven Promotions — Auto-generate unique promo codes during conversations
- Upsell & Cross-Sell — Intelligent upgrade and complementary product suggestions
- Physical Store Locator — Direct customers to nearest store with geolocation
- SEO Data Sync — Sync from Yoast SEO or Rank Math
- Product Data Enrichment — ACF fields, GTIN, brand, custom attributes
- Email Sequences — Cart abandonment recovery, welcome emails
- Integrations — Make, Zapier, Slack, Discord via webhooks
- Support Ticket Escalation — Auto-create tickets when AI cannot resolve
- Dashboard & Analytics — Conversations, conversion rates, revenue, AI costs
- Auto-Updates — Plugin keeps itself current automatically
- One-Click Setup — Paste API key, click connect, live in 60 seconds
- Multi-Language — AI responds in any language, admin in EN/FR/ES/DE
Requirements
- WordPress 6.0 or higher
- WooCommerce 8.0 or higher
- PHP 8.0 or higher
- An AddToChat account (free tier available)
Screenshots
AI assistant trained on your WooCommerce store 
AI synced with your WooCommerce catalog 
Automatically sync your store knowledge 
Customize your AI widget experience
Installation
- Upload the
addtochatfolder to the/wp-content/plugins/directory, or install directly through the WordPress plugin screen. - Activate the plugin through the “Plugins” screen in WordPress.
- Navigate to the AddToChat menu in your WordPress admin sidebar.
- Click “Go to settings” and paste your API key from your AddToChat dashboard.
- Click “Connect and configure” — the plugin automatically:
- Connects your WooCommerce store via REST API
- Synchronizes your entire product catalog
- Scans your site content for the knowledge base
- Your AI chatbot is now live on your store. That’s it!
Minimum Requirements
- WordPress 6.0+
- WooCommerce 8.0+
- PHP 8.0+
FAQ
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Do I need an AddToChat account?
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Yes. Create a free account at addtochat.com to get your API key. A free tier is available with limited monthly conversations.
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Which AI model does AddToChat use?
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AddToChat uses state-of-the-art language models optimized for e-commerce conversations. The AI is specifically tuned to understand product catalogs, recommend items, and close sales.
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Does it work with variable products and product variations?
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Yes. AddToChat fully supports WooCommerce variable products, including all variations with their specific prices, stock status, and attributes.
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Will it slow down my store?
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No. The chat widget loads asynchronously via CDN and does not affect your page load time. All AI processing happens on AddToChat’s servers, not yours.
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Can I customize what the bot says?
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Absolutely. You can configure the bot’s name, tone (friendly, formal, expert), welcome message, and add custom business rules. You also control the knowledge base entries that inform the AI’s responses.
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Does it capture customer emails?
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Yes. The AI naturally captures emails during conversations and stores them in your CRM with segmentation and revenue tracking.
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Is it compatible with HPOS (High-Performance Order Storage)?
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Yes. AddToChat is fully compatible with WooCommerce HPOS and declares HPOS compatibility.
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What languages does the chatbot support?
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The AI can converse in any language. The admin interface is available in English, French, Spanish, and German. The chatbot automatically detects and responds in the visitor’s language.
Reviews
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Changelog
1.4.0
- Fix: wp.org review compliance — all PHP identifiers, stored options, AJAX actions, nonces, page slugs and cron hooks now use the plugin-specific AddToChat AI Sales Assistant prefix.
- Fix: widget admin JavaScript now lives in
admin/js/widget-view.jsand is loaded with WordPress enqueue APIs. - Fix: contributor username updated to match the wp.org submitter account.
- Brand-facing strings, the plugin slug
addtochat-ai-sales-assistant, the text-domain, and the menu label “AddToChat” are unchanged.
1.3.7
- New:
page.product_imagenow exposes the product thumbnail URL so the widget’s persistent product-ask card displays the real image instead of the placeholder glyph.
1.3.6
- Fix: Hub dashboard now correctly detects connected state (
$atc_connectedvar mismatch made it always show “Connect your store”) - Fix: Catalog sync now surfaces the real API error (cooldown 3j / already running / domain mismatch) instead of generic “Erreur lors de la synchronisation”
- Fix: Widget admin page links/copy updated to the canonical AddToChat dashboard URL.
1.3.5
- Fix: wp.org Plugin Check errors — translators: comments moved inside sprintf() calls (5 places in dashboard.php)
- Fix: Missing escape on
min()and color ternary in dashboard.php progress bar (esc_attr wrapper) - Fix: Missing escape on hub.php tile icon output (esc_html wrapper)
- Fix: internal file naming adjusted for Plugin Check prefix rules.
- Fix: Template view files now suppress WordPress.NamingConventions.PrefixAllGlobals — template-scoped vars are not true globals
- Fix: Direct DB query in WC auto-connect includes NoCaching sub-rule in phpcs:ignore
- Fix: Jeev FAQ meta_key/meta_value lookup now wrapped in phpcs:disable/enable block