Description
EngageBay Live Chat Support helps you connect with your website visitors instantly.
Add a powerful live chat widget to your WordPress site and provide real-time customer support to boost engagement and capture more leads.
🌟 Why Businesses Use EngageBay Live Chat
- 💬 Communicate with visitors in real time
- 🛤️ Track the entire customer journey in one place
- 📢 Send proactive messages to invite visitors to chat
- 📑 Access detailed chat transcripts for insights
- 🤝 Build trust and enhance your brand reputation
- 👥 Provide agents with full customer information during chats
- ⭐ Collect customer feedback after each session
- 👨👩👧 Collaborate as a team for quick solutions
- 📊 Measure performance with in-depth reports & analytics
- 🤖 Use the upcoming chatbot feature for automated engagement
🔑 Key Features
- 🖥️ Install the chat widget on unlimited websites at no extra cost
- 🎨 Fully customize the chat widget to match your brand style
- ⌨️ Create shortcuts for common replies to save time
- 🔄 Seamlessly transfer chats between agents
- 👀 Track visitors as they browse your site for context-based support
- 📧 Send chat transcripts via email once sessions end
Why Choose EngageBay Live Chat Support?
Unlike generic chat plugins, EngageBay combines live chat + CRM + helpdesk into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically.
Screenshots
EngageBay Live Chat widget on a WordPress website. 
Easy settings panel to connect your EngageBay account. 
Real-time chat dashboard in EngageBay CRM. 
Customize your chat widget design.
Installation
Follow any of the methods below to install and set up EngageBay Live Chat Support.
A) Install from WordPress admin (recommended)
- Log in to your WordPress admin panel.
- Go to Plugins Add New.
- In the search box type EngageBay Live Chat Support and locate the plugin.
- Click Install Now and then Activate.
- After activation, you will see a new EngageBay menu item in the admin sidebar.
B) Upload plugin ZIP (manual install)
- Download the plugin ZIP from our website.
- In WordPress admin go to Plugins Add New Upload Plugin.
- Choose the plugin ZIP file, click Install Now, then Activate.
C) Manual code installation
If you prefer not to use the plugin, you can add the EngageBay tracking code directly:
1. Log in to your EngageBay account and copy the API & Tracking Code from Account Settings API & Tracking Code.
2. Paste the code into your theme’s header (before </head>) or use a “Header & Footer Scripts” plugin.
Connect and enable Live Chat
- After plugin activation, go to EngageBay Settings (or Settings EngageBay Live Chat).
- Paste your EngageBay API & Tracking Code or Widget Code from your EngageBay dashboard.
- In your EngageBay account, go to the Live Chat module Chat Widget, toggle Enable Live Chat, customize widget settings, and save.
- Return to your site and confirm the chat widget appears on the frontend.
Verify the widget
- Open your site in an incognito/private browser window and check for the chat bubble.
- In your EngageBay Live Chat dashboard you should see incoming visitor sessions.
Troubleshooting
- If nothing shows, clear server / plugin / CDN caches and reload.
- Ensure you pasted the correct API & Tracking Code.
- Make sure the Chat Widget is enabled in your EngageBay account.
- Check if your site has CSP rules blocking EngageBay scripts.
FAQ
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Do I need an EngageBay account?
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Yes. This plugin requires a free EngageBay account.
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Is EngageBay Live Chat free?
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Yes! EngageBay offers a free plan with Live Chat features. Paid plans are available for advanced features.
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Can I capture leads directly into EngageBay CRM?
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Absolutely. Every chat session can be saved as a contact in EngageBay CRM, so you can follow up later.
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Does it slow down my site?
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No. The chat widget is lightweight and loads asynchronously, so it won’t impact your site speed.
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Can I customize the chat widget?
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Yes. You can fully customize the colors, text, and behavior of the chat widget from your EngageBay dashboard.
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My question is not listed
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Please visit out our support page for help documentation and access other support channels or simply send us an email to support@engagebay.com.
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Changelog
1.1.5
- Updated readme